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Three Ways to Simplify your Customer service

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Three Ways to Simplify your Customer service

If you ask any businessperson what makes their business prosper, some will reply that it is the excellence of the product, some will answer that it is their communication and many will say it is the customer relationship. The third group of people is absolutely right. You may have a super product and state of the art communication strategy but if you are not treating your customers well none of the others will work their magic. Good customer service is like that magic ingredient without which you can neither achieve nor keep success.

Also it is not enough to treat your customers well; you must keep treating them well. Each and every demand that the customer makes of you must be met quickly and efficiently and they must look upon every relationship with your brand as a valued one.  These are quite high goals to keep but they are absolutely worth it. Studies reveal that as many as 85 % customers drop a brand after a single bad customer relation. So that is what it takes, only one sloppy customer interaction, to fall from their graces forever. Also one failed customer relationship may have wider effects. Customers rarely keep quiet about their dissatisfaction with a brand. Like a domino effect, their impressions will drive away many potential customers and have a negative effect on your steady customer base as well.  You need to take customer relationship very, very seriously if you intend to survive and succeed as a business.

It seems a monumental task but you can actually achieve a good customer relationship by adopting some simple measures. Be prepared, be efficient and be consistent. These are the three main steps that should drive your customer relationship program. Speed and efficiency are the two propellers that should drive each and every customer relationship. This is even more important in this day and age of instant gratification. We are currently living in an era where our demands are met and our needs fulfilled by the simple push of a button. This behaviour has been built into the customer by their constant social and professional interactions. So be ready with a plan which will help you deal with customer needs instantly and effectively.

There are some steps you could take to improve your customer relationships. They are:

Simplify the channel of communications: In order to meet all customer demands and to be accessible to the customer, many companies adopt a multi-channel communication route. They try to be present everywhere, on the phone, email, messenger, texts. This needs a huge infrastructure so do not attempt this if you do not have the structure to provide support.  Working in so many silos employees find it difficult to integrate the processes and it can in turn make your customer services patchy. This might increase cost and result in more dissatisfied customers. That being said, customers are using multiple and evolved communication tools in their daily lives. So choose your customer communication tools well, keep them simple and manageable and you have already laid the foundation of a manageable and efficient customer service.

Involve technology: Many companies these days decide to integrate AI into their customer relationship programs along with their customer service representative. It has worked wonders in many cases. Without AI your training cost for customer service executives increase and also puts your customer service executives under a lot of pressure. So, without AI customer service becomes a costly and labour intensive affair. On the other hand , encouraging the customers to help themselves in case of routine enquiries with the assistance of chatbots increases productivity and allows customer service executives enough mind space and energy to address complex and unusual customer demands that cannot be addressed or answered by a chatbot, till date. Involving CRM or Customer Relationship Management software is also a huge step you would be taking in the right direction. Good CRM software can generate automatic responses to routine enquiries and store minute details about the customer’s journey with you. It also lets the entire team have access to it keeping them on the same page. Also with this software you can access this database and reply to your customer queries from anywhere. Enable and empower your customer service representatives with automation and software and watch the number of satisfied customers increase. A good customer servicing team can do wonders with the right tools at their disposal.

Choose your team well: Being polite or nice to customers isn’t simply enough although they are necessary. You need to find the solutions, and find them quick. Your customer service team must have the flexibility and presence of mind to address even the more complex queries with efficiency and speed. For this you need to choose your team well. If they already have access to the previous customer interactions this job is made much easier.  Also a cheerful and optimistic disposition helps a lot when the customer is facing a crisis. So, your customer service representatives need to be positive, efficient, quick and flexible to make the customer interactions productive, each time.

With the right team, the right tools and the right strategy you could simplify and improve your customer service to a large extent.

Business

5 Things That Can Help to Enhance Your Career in Business

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Help to Enhance Your Career in Business




A career in business can not only be a rewarding one, but it can also provide you with the flexibility to work in a specific area that you prefer. You can find positions working in a variety of industries and in multiple types of roles. With so much to offer, a career in business is certainly one that is worth pursuing.

 

That being said, to reap all of the benefits and explore all of the possibilities that a career and business allow, there are certain things that you should look to do to enhance your career and to make yourself the most viable candidate as possible. The best way to give yourself the most likely chances of success is to take specific steps to enhance your career and take your skills and talents to the next level.

 

The road to finding success in business isn’t always an easy one. There are a variety of obstacles that you will face along the way. However, with the right preparation and level of dedication, you can truly enhance your skills and take your career in business as far as you want to.

Help to Enhance Your Career in Business

1. Education

 

First and foremost, anyone who is looking to take a career in business as far as they can should begin by obtaining the right level of education. It is important to earn a basic degree in business at first to gain a baseline understanding of the field of business. There are many skills that you will develop when you earn a business degree that will help you to get your foot in the door with an entry-level job in business.

 

It is important to note that anyone who seeks to have a successful career in business should adopt the mentality that learning is a continuous part of the job. You cannot succeed in business unless you resolve to spend a portion of your time and energy, acquiring new knowledge and understanding about the industry in which you work.

 

Moreover, there are many jobs in business that are only open to those who have acquired an even higher level of education. A Master’s in Business Administration, or MBA, a degree is practically a prerequisite these days for promotion in the world of business. If you can find a concentration to pursue, you can make yourself more marketable in your specific field.

 

In choosing a concentration that is based not only on your experience thus far but also your aspirations, you can demonstrate to hiring managers and those in positions of power alike how capable you are of taking on more responsibility and bettering yourself. If you would like to learn more about the many benefits of choosing a concentration for your MBA, you can click here.

Help to Enhance Your Career in Business

2. Guidance

 

At some point or another, you are going to need to ask for advice and guidance about how you should proceed in your career or what steps you should take to progress professionally. It is important to understand that there is going to be so much that you don’t know. Having the humility to know when to ask for guidance is the most important thing.

 

In your efforts to obtain the right level of guidance throughout your career, it can be helpful to have a mentor. A mentor is someone who has been where you are and who has achieved things in their careers that you hope to achieve as well. This person is someone that you can look up to and turn to in those moments when you don’t quite know which steps you should take.

 

Finding a mentor who is a good fit for you professionally can take some time. It might very well be that your place of employment has a mentorship program in place that you can turn to. You can apply to such a program and be matched with a mentor who can serve as a career-long source of guidance for you.

 

If such a program doesn’t exist at your place of employment, that doesn’t mean that your chances of finding a mentor are lost. There are many ways that you can find the right person to serve as your mentor. Perhaps you already have someone in mind that you are comfortable turning to with questions about your career. It might be a more informal mentorship that you have, but that can still be an incredible professional relationship to have.

 

When you are looking for a mentor, there are some key qualities that you will want to look for. Not only should your mentor have the skills already that you hope to also develop on a professional level, but they should have the heart of a teacher. Such a person will likely be ready and willing to act as your mentor and professional guide.

Help to Enhance Your Career in Business

3. Connections

 

In the world of business, there is a great deal to be said for having valuable connections that help you to advance your career. Your professional connections can play an important role in your efforts to enhance your career and to take things to the next level. Even though there is more to a successful career in business than having strong connections, it is a crucial element to your future success.

 

Building and maintaining your professional network is an effort that is going to stretch the length of your career. It is always a good idea to start as early as possible. While you are still in school and throughout your time earning any advanced degrees, you should look to connect with as many as your peers as possible.

 

As you progress in your career, there will be opportunities to connect with others in your field at professional networking events and corporate events. You should be ready and willing to participate in these events and make the most out of the networking aspects that they have. Learn how to communicate at such events and reach out to others to build up your professional network.

Is a Master of Arts in Education Right for You

4. Specific Goals

 

While there are many things that you can do in a practical sense that will allow you to enhance your career, they can all be a bit on the misguided side unless you have specific goals in mind. Without knowing and understanding what your specific goals are, you cannot possibly hope to discover what the right steps are to achieve them.

 

Your goals are those things that you turn to in those moments when you feel your motivation lacking. When you aren’t sure what steps to take, keeping your goals in mind is the only way to know where to take things.

 

That being said, knowing your goals isn’t always the easiest thing to do. You might have some vague idea about where you would like your career to take you, but if you are ever going to get there, you will need to figure out some particulars. This will require some self-reflection and thought about what you want to accomplish.

 

It is important to note that just because you can lay out your specific goals, which doesn’t mean that they won’t change and develop along the way. As you progress in your career and learn more about who you are as a professional and where your natural skills and talents lie, it is very likely that your goals too, will develop. You should be prepared to identify and accepts these changes in your path if and when they come about.

Help to Enhance Your Career in Business

5. Feedback

 

Throughout your career, there are going to be times when feedback is going to come your way. It can be difficult to open yourself up to critical feedback, but you must learn to do so. Whether criticism comes from your superiors or if your peers have something constructive to comment about your performance, you should be ready and willing to take it all with a grain of salt.

 

Critical feedback can be a valuable tool when taken in the right context. Getting defensive about such things won’t allow you to learn and improve from them. Instead of taking professional criticisms personally, look at them as an opportunity to develop and grow. Keeping the right perspective in mind as you are given such feedback can help you to identify better your professional weaknesses and those areas in which you need to place more focus and energy.

 

It is also worth adopting the habit of seeking out feedback. While things like employee reviews and routine feedback are going to come up every now and then, anyone looking to enhance their career shouldn’t wait to seek out feedback. Whenever you have the chance to take part in or even lead a project, for instance, you should also request to know what your superiors think about your work performance.

 

Seeking out feedback and be uncomfortable, especially if you feel that you are out of your league a bit, but it can truly be a valuable tool in your efforts to enhance your career in business.




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